Welcome to Telegram Merchandise Store’s Return Policy page. We strive to ensure that you are completely satisfied with your purchase. If you need to return an item, please review the following information.
Return Eligibility
- Time Frame: Returns must be initiated within 30 days from the date of delivery.
- Condition: Items must be returned in their original condition, unused, and with all original tags and packaging intact.
- Non-Returnable Items: Customized or personalized items, as well as items marked as final sale, cannot be returned.
How to Return an Item
- Contact Us: To start the return process, please email our customer service team at support@drichardcarlson.com with your order number and reason for return.
- Receive Return Authorization: We will send you a Return Authorization (RA) number and instructions on how to return the item.
- Prepare Your Return: Pack the item securely, including the RA number inside the package. Use the address provided in the return instructions to ship the item back to us.
- Processing Your Return: Upon receiving the returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method within 5-7 business days.
Exchanges
- We do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at support@drichardcarlson.com . We will arrange for a replacement or refund as quickly as possible.
Shipping Costs
- Customer Responsibility: Return shipping costs are the responsibility of the customer, except in cases of receiving damaged, defective, or incorrect items.
- Original Shipping Fees: Original shipping charges are non-refundable.
Contact Us
If you have any questions or need further assistance with your return, please contact our customer service team:
- Email: support@drichardcarlson.com
- Phone: +1 (800) 456-7890
- Address: 1234 Commerce Blvd, Suite 100, Tech City, CA 90001, USA